At Dr. Srivastav’s Dental Media Bundles, customer satisfaction is our priority. Please carefully read our Return & Refund Policy to understand your rights and options.
1. Eligibility for Refund
As our products are digital and delivered electronically, refunds are only available under specific circumstances:
- The product was not successfully downloaded.
- The files are corrupted or incomplete.
- The product you received is significantly different from its description.
Refund requests must be submitted within 7 days of purchase.
2. Non-refundable Cases
We do not provide refunds in the following situations:
- You changed your mind after purchasing.
- The product was downloaded successfully.
- You encountered compatibility issues due to your device, software, or other third-party applications.
- You used the product and no longer require it.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to swetasrivasta0717@gmail.com within 7 days of purchase.
- Provide Details: Include your order number, email address used during the purchase, and a detailed issue description. Screenshots or other supporting evidence may be required.
- Resolution Timeline: Our team will review your request within 2–3 business days and respond with a resolution.
4. Refund Process
- If your refund is approved, the amount will be processed to the original payment method within 5–7 business days.
- You will receive an email notification confirming the refund.
5. Replacement Option
In cases where the product is found to be defective, we may offer a replacement or corrected version of the product instead of a refund.
6. Contact Information
If you have any questions about our Return & Refund Policy, please get in touch with us:
- Email: swetasrivastav0717@gmail.com
- Website: https://drsrivastav.com